FAQ

Page updated as of June 30, 2020.

    UNIVERSITY OPERATIONS

  • What impact will COVID-19 have on research?

    The Office of Research and Sponsored Programs has created a Research Continuity During COVID-19 webpage to help faculty and staff with questions related to continuity during COVID-19.

  • What changes have been made regarding campus access?

    Faculty and staff have been directed to work remotely. Only essential faculty and staff and students who are approved to live on campus will be allowed on campus. Some athletes have returned to campus.

    Reynolda Village and Reynolda Gardens are open; however, visitors should keep six feet away from one another in compliance with state-wide social distancing recommendations to protect public health. Access to campus using paths from Reynolda Gardens or Reynolda village is prohibited except for essential faculty and staff, and students who are allowed on campus.

    All campus tours, visits and information sessions have been discontinued until further notice.

    North Carolina is in Phase II of easing certain COVID-19 restrictions. The phase runs through June 26 unless changed or cancelled. Details can be found here.

    Employees needed on campus to perform essential services have been notified by their supervisors and follow staggered schedules.

    Additional details for essential employees is available on the Return to Wake: Faculty & Staff page.

  • Where can I find guidance for essential employees and their supervisors?

    Essential employees and their supervisors should follow industry-specific COVID-19 guidelines, including resources published by the Department of Labor and the Department of Health & Human Services, the Centers for Disease Control and Prevention and the Food & Drug Administration. WFU general safety precautions and employee exposure classifications are available on the Environmental Health & Safety (EHS) website. Employees who are deemed essential should send questions about health and safety guidelines to wfuehs@wfu.edu, and a colleague in EHS will respond. Contact your supervisor for guidance if you have questions.

    At Wake Downtown, only research personnel defined as essential for maintaining organisms or equipment (or carrying out limited, time-sensitive or funding-restricted research) will be allowed to enter the building using their external/internal card readers. These personnel have been vetted by department chairs and Environmental Health and Safety.

  • How can we support the Wake Forest community during this time?

    On March 28, Nathan and Julie Hatch established the Wake Forest Crisis Response Fund, with a $100,000 gift to help students, employees and contract personnel facing personal financial hardship.

    Thanks to this fund, Wake Foresters are receiving help with housing, meals, family care and other basic necessities stemming from the temporary closing of campus and the unstable economy.

    Wake Forest seeks to raise at least $1 million to help those in our University community who need it most.

  • Is WFU shuttle service available?

    Shuttle operations, including on-call shuttle services, have been discontinued until further notice. Visit the Hospitality and Auxiliary Services website for additional information.

  • What changes have been made to mail service?

    Wake Forest Mail Services lobby is closed.

    Faculty/Staff: DeaconOne card/Staff ID access will be available to the Benson Center & PO Boxes.

    Courier service will occur once daily to those departments that have requested special arrangements with Mail Services. These arrangements can be made by calling 336.758.5281 or emailing  Meri Silveri at silvermm@wfu.edu. The courier service will include inter-campus mail and packages only.

    Outgoing mail should be of an emergency or critical nature only.

    Faculty, staff and students, if you need to mail a package via USPS, UPS or FedEx, the appropriate supplies and drop-off bin will be available inside the foyer of Benson. Please enter the building through the door located on the parking lot C side. Supplies will be located between the two sets of doors at the entrance of Benson.   You will be required to complete a contact form so Mail Services can contact you for payment purposes for USPS, UPS and FedEx packaging.

    Students:  If you need to pick up a package, you can meet our team in the same location mentioned above. Please note: you will need to contact Mail Services ahead of time. This service will be available Monday, Wednesday, & Friday from 1-3 p.m.

    Visit the Hospitality and Auxiliary Services website for additional information.

  • What services are available through the ZSR Library?

    The Library is closed. Pick-up service has resumed, and remote services and support for electronic resources are available. Questions? Email askzsr@wfu.edu.

  • Where can I find Financial Services information in response to COVID-19?

    Financial Services would like to assist our campus customers and provide helpful information and answers to finance-related questions. Information, important notices and contact details are available for parents, students and employees on the Coronavirus: Financial Services Information webpage.

    TECHNOLOGY AND INFORMATION SYSTEMS SUPPORT

  • What resources are available to support students during remote learning?

    For any student who lacks broadband access or is without a laptop due to repairs or for other reasons, reach out immediately to the IS Service Desk at help.wfu.edu or 336-758-4357 to request a hotspot or loaner laptop.

    The website, keeplearning.wfu.edu, offers tips and resources to help students learn remotely.

    Additionally, many of our academic centers – the Math & Stats Center, the Chemistry Center, the Writing Center, the Computer Science Center, and the Learning Assistance Center & Disability Services – are supporting students using remote tutoring sessions. Academic accommodations approved by the Learning Assistance Center & Disability Services continue to apply in the remote delivery environment. If you have accommodations, please verify with your professors how the logistics of accommodations may change via remote learning. LAC-DS staff remain available to consult with students and to address their individual accommodation needs.

  • What resources are available for faculty and staff to work remotely?

    Information Systems has compiled a list of resources to enable faculty and staff to work remotely.  Detailed information is available for each of these resources on the IS website. The Information Systems Service Desk is available to assist with questions or concerns about accessing and using these resources. Contact the IS Service Desk by emailing help@wfu.edu or visiting help.wfu.edu. In addition, LinkedIn Learning includes training resources on many tools, including Webex, Zoom, Google Meet and more.

    Faculty and staff can log on to training.KnowBe4.com with their WFU account credentials to access cybersecurity training videos for reminders of security tips while working remotely.

  • What are some recommended best practices when video conferencing?

    Whether you are using Google Meet, Webex, Zoom or other video conferencing technologies:

    • Test your audio and video equipment prior to joining. Make sure to choose the correct audio input and output sources. You may need to give Zoom permission to access your camera and microphone beforehand.
    • If you are using your camera, lighting should come from in front or to the side of you. Be mindful of your appearance and pay attention to your background.
    • Utilize a virtual background. Learn more about how to enable a virtual background in Zoom.
    • There are many ways to connect to your class. When video conferencing through your computer, we recommend using your computer audio settings for the best experience. Meetings will also have a dial-in option which will present a phone number you can call to join the meeting.
    • Mute your microphone if others are presenting or speaking, especially if there is something noisy in the background.

    Information Systems (IS) has developed a set of privacy and security best practices, which involve creating layers of security for your meetings.

    • Limit your attendees to @wfu.edu accounts. Depending on the nature of your meeting, this could be an easy way to ensure only trusted Wake Foresters can join your Zoom meeting.
    • Secure Entrance to your meeting. Locking your room or enabling a virtual waiting room is an easy way to prevent uninvited guests from joining your meeting. Hosts can then decide who to let in when.
    • Set passwords for each meeting. You can set a password for all your meetings by adjusting your global settings, making it harder for hackers to guess. If you are worried this is a barrier to entry for your participants to join, Zoom embeds the passwords in the meeting links, allowing them to still join with just one click.

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