Frequently Asked Questions

    Compliance and Reporting

  • How will the university ensure compliance with the COVID-19 policies?

    The COVID-19 Coordinator will provide oversight for compliance and the response to community inquiries. Compliance will be monitored in areas such as: 

    • Daily wellness screenings
    • Cloth face covering usage
    • COVID-19 Education
    • Isolation and Quarantine
    • Immunization compliance for students
      Influenza Vaccinations.
  • What does “bystander intervention” mean?

    All members of the community are asked to respect the health and safety of others and are required to comply with applicable university policies and local and state executive orders. It will take all of us working together and reminding one another of compliance requirements to be successful. University Police will also facilitate compliance with policies by providing policy related reminders when non-compliance is observed and may report incidents to the COVID-19 Coordinator and offices of accountability, such as Student Conduct or Human Resources. The COVID-19 Education Module addresses the importance of bystander intervention and provides helpful guidance.

  • What are the consequences for faculty and staff who are not in compliance?

    The COVID-19 Coordinator will escalate reported concerns to Human Resources. Human Resources will address concerns in accordance with the compliance requirements in each of the prevention policies which can be found on the Our Way Forward website.

  • In WFU spaces shared with other companies – such as the University Corporate Center – are the other companies expected to comply with WFU policies?

    All employees at University Corporate Center will be required to follow protocols established by building management for common areas. These protocols have been reviewed and approved by Wake Forest University’s Legal and Environmental Health and Safety Departments. To promote social distancing and separation of tenants within common areas, each tenant will be assigned their own lobby for entry/exit as well as their own dedicated elevators and stairwells. Common areas that are typically shared amongst tenants (cafeteria, auditorium) will be closed until further notice. It is up to each tenant to decide what rules to enforce within their own spaces.

  • How will the university report numbers of confirmed COVID-19 cases on campus?

    A dashboard of COVID-19 data will be published and maintained on the Our Way Forward website. The combined number of positive COVID-19 tests for students, faculty, and staff will be included on the dashboard. Individually identifiable information about students and employees will not be disclosed.

    Contact Tracing, Testing, and Quarantine/Isolation

  • What is the contact tracing process for faculty and staff?

    If a faculty or staff member tests positive for COVID-19, they should immediately inform the Faculty and Staff Clinic by calling (743) 223-4217. Contact Tracers, working with Wake Forest Baptist Health, will work with the infected individual to recall all contacts and activity during the time they were contagious to determine who meets CDC criteria for a close contact. Individuals who are then identified as being in close contact (closer than 6 feet for 15 minutes or longer) are considered exposed and will be asked to self-quarantine. A contact of a contact does not need to take any special action or be notified, as they would not be at risk. 

  • Do Contact Tracers have specialized training?

    Yes. All Contact Tracers at Wake Forest Baptist Health have received training developed by the Johns Hopkins Bloomberg School of Public Health that teaches specific techniques to help infected individuals recall this important information.

  • When it is recommended to get a COVID-19 test and where should I get one?

    If a faculty or staff member is experiencing symptoms of COVID-19, they should contact the Faculty and Staff Clinic by calling (743) 223-4217. The clinic’s medical professionals can help determine whether your symptoms warrant receiving a COVID-19 test and will provide guidance on where to acquire a test based on the individual’s location.

  • Is the cost of a COVID-19 test for faculty or staff covered by the university?

    The cost of a COVID-19 test received at the Faculty and Staff Clinic is completely covered regardless of the faculty or staff member’s medical plan. Faculty and staff who are enrolled in the university’s BlueCross BlueShield medical plan will also have the cost of a COVID-19 test completely covered if received by another healthcare provider or pharmacy.

  • What does “close contact” mean?

    The CDC and NCDHHS define a close contact as having been closer than 6 feet for 15 minutes or longer to someone who has COVID-19 during the time they are contagious (infectious). Individuals are contagious 2 days before they develop symptoms through at least 10 days after the onset of symptoms. Close contact also includes fewer than 15 minutes if there is intimate contact (kissing, hugging, etc.) or contact with secretions (being coughed on, etc.).

  • If a faculty member or student has COVID-19, will the entire class quarantine?

    If someone in a classroom tests positive for COVID-19 and everyone has maintained the 6 feet or more of distance, and there was no close contact (closer than 6 feet for 15 minutes or longer), no one in the classroom would need to quarantine. If, however, someone did spend 15 minutes or longer at fewer than 6 feet, they would need to quarantine.

  • Do I have to quarantine if I was wearing a cloth face covering or mask?

    The use of a cloth face covering or mask does not eliminate the need for quarantine if someone meets CDC criteria for close contact (closer than 6 feet for 15 minutes or longer) as the way individuals wear masks may not be protective enough. The likelihood of becoming infected, however, is less than if no mask was worn.

  • Do I need to quarantine if I traveled out of the country?

    The university’s Travel Policy states that any faculty, staff, and student returning from outside the United States (whether on University-sponsored or personal travel) is required to quarantine for 14 days in the United States prior to any in-person engagement with the university.

  • What is the difference between quarantine and isolation?

    Quarantine is the process of separating individuals exposed to COVID-19 from others to monitor for symptoms. Quarantine time is 14 days from the last exposure to the COVID-19 patient. Isolation is separating individuals infected with COVID-19 from others to avoid spread. Isolation time is a minimum of 10 days from the date symptoms start and then at least 24 hours have passed since resolution of fever without the use of fever-reducing medications, and other symptoms have improved.

  • Do I have to continue to quarantine if I receive a negative COVID-19 test?

    Those who receive a negative COVID-19 test while still in quarantine should continue to quarantine for the remaining quarantine time. Quarantine time is 14 days from the last exposure to the COVID-19 patient.

  • When can I return to on-site work following a positive COVID-19 test?

    Faculty and staff who tested positive for COVID-19 and exhibit symptoms should only return to on-site work when at least 24-hours have passed since recovery and at least 10 days have passed since symptoms first appeared. Recovery is defined as resolution of fever without the use of fever-reducing medications and improvement in respiratory symptoms (e.g. cough, shortness of breath). Faculty and staff who tested positive for COVID-19 and do not exhibit symptoms should only return to on-site work no earlier than 10 days after receiving their first positive COVID-19 test, assuming they have not subsequently developed symptoms.

  • What are the leave policies for those unable to work due to quarantine/isolation?

    Faculty and staff members who are placed in quarantine and unable to work – but who are not ill – may be eligible for Sick and Care Leave (short-term leave of up to 14 consecutive days at 100% of base pay). Faculty and staff members who are in isolation due to COVID-19 and unable to work may be eligible for Short-Term Disability (short-term leave of up to 130 consecutive days paid at 100% of base pay, if COVID-19 related).

  • Why am I being asked to report symptoms or test results to the university?

    To protect the health and safety of the campus community, the Employee Exposure Policy states that all faculty and staff must stay home from work and inform their supervisor if they experience symptoms of COVID-19, test positive for COVID-19, or have been exposed to COVID-19. By reporting your symptoms or test results, the Faculty and Staff Clinic can begin the contact tracing process to help diminish the spread of COVID-19. If working remotely, it is important to report your symptoms or test results should you be called back to on-site work. 

    Face Coverings and Masks

  • Is the university providing cloth face coverings to faculty and staff?

    Yes, two cloth face coverings are available at no charge to each Wake Forest faculty and staff member. The university is supporting Winston-Salem’s community-wide Mask the City initiative to provide access to cloth face coverings to help reduce the spread of COVID-19 on the Wake Forest campus and Winston-Salem community.

  • Can my department get a supply of disposable face masks?

    Yes, small supplies of disposable masks are available for purchase through Procurement for “emergency” cases. For example in case faculty or students arrive at the classroom without a face covering, for guests who arrive at a public-facing department without a face covering, or when an individual’s face covering accidentally becomes soiled or unwearable. Environmental Health and Safety will provide appropriate Personal Protective Equipment (PPE), including surgical and N95 masks, based on OSHA requirements specific to the job.

  • How do I get my masks that are being provided by the university?

    Individuals can pick their masks up at any of the five locations around campus: Benson Information Desk, Environmental Health and Safety Office, Reynolds Gym Front Desk, School of Business Student Engagement Suite, and ZSR Library Circulation Desk. Many departments are reaching out on behalf of their faculty and staff making requests as a group. Individuals are encouraged to first speak with their manager or department head to see if a departmental request has already been made. If you would like to request masks for your entire department or you have questions contact Jen Haggas at (336) 758-5707 or

  • Will masks be sent to those working remotely outside of Winston-Salem?

    At this time, faculty and staff will need to pick up their masks at one of the campus locations or from their department.

  • Can faculty and staff wear surgical or N95 masks they purchase themselves?

    Yes, faculty and staff may wear surgical or N95 masks that they have purchased themselves. N95 masks with one way valves are not permitted as they only protect the wearer, but allow air and potential germs to be released into the air and do not protect others. If the university’s Environmental Health and Safety Department has determined that an employee’s job responsibilities require use of a surgical or N95 mask, then masks for those employees need to be FDA approved and provided by the university.

  • Are masks required even if face shields are worn?

    Yes, facial coverings or masks must be worn while wearing a face shield.

  • Are bandanas and gaiters acceptable forms of face coverings?

    No, a recent research study related to the efficacy of types of cloth face coverings or masks has revealed that certain types of face coverings and masks, such as bandanas and gaiters, can increase the release of virus into the air more than no mask.


  • What resources are available to support students during remote learning?

    For any student who lacks broadband access or is without a laptop due to repairs or for other reasons, reach out immediately to the IS Service Desk at or 336-758-4357 to request a hotspot or loaner laptop.

    The website,, offers tips and resources to help students learn remotely.

    Additionally, many of our academic centers – the Math & Stats Center, the Chemistry Center, the Writing Center, the Computer Science Center, and the Learning Assistance Center & Disability Services – are supporting students using remote tutoring sessions. Academic accommodations approved by the Learning Assistance Center & Disability Services continue to apply in the remote delivery environment. If you have accommodations, please verify with your professors how the logistics of accommodations may change via remote learning. LAC-DS staff remain available to consult with students and to address their individual accommodation needs.

  • What resources are available for faculty and staff to work remotely?

    Information Systems has compiled a list of resources to enable faculty and staff to work remotely.  Detailed information is available for each of these resources on the IS website. The Information Systems Service Desk is available to assist with questions or concerns about accessing and using these resources. Contact the IS Service Desk by emailing or visiting In addition, LinkedIn Learning includes training resources on many tools, including Webex, Zoom, Google Meet and more.

    Faculty and staff can log on to with their WFU account credentials to access cybersecurity training videos for reminders of security tips while working remotely.

  • What are some recommended best practices when video conferencing?

    Whether you are using Google Meet, Webex, Zoom or other video conferencing technologies:

    • Test your audio and video equipment prior to joining. Make sure to choose the correct audio input and output sources. You may need to give Zoom permission to access your camera and microphone beforehand.
    • If you are using your camera, lighting should come from in front or to the side of you. Be mindful of your appearance and pay attention to your background.
    • Utilize a virtual background. Learn more about how to enable a virtual background in Zoom.
    • There are many ways to connect to your class. When video conferencing through your computer, we recommend using your computer audio settings for the best experience. Meetings will also have a dial-in option which will present a phone number you can call to join the meeting.
    • Mute your microphone if others are presenting or speaking, especially if there is something noisy in the background.

    Information Systems (IS) has developed a set of privacy and security best practices, which involve creating layers of security for your meetings.

    • Limit your attendees to accounts. Depending on the nature of your meeting, this could be an easy way to ensure only trusted Wake Foresters can join your Zoom meeting.
    • Secure Entrance to your meeting. Locking your room or enabling a virtual waiting room is an easy way to prevent uninvited guests from joining your meeting. Hosts can then decide who to let in when.
    • Set passwords for each meeting. You can set a password for all your meetings by adjusting your global settings, making it harder for hackers to guess. If you are worried this is a barrier to entry for your participants to join, Zoom embeds the passwords in the meeting links, allowing them to still join with just one click.