Quarantine and Isolation

This page was developed to answer your questions and provide guidance for the quarantine and isolation processes at Wake Forest University during the COVID-19 pandemic. As protocols are updated to accommodate current trends and public healthcare guidance, information related to those updates will be added here.

Jump to Topic

  • What is Quarantine?

    Quarantine separates students who have been exposed to a COVID-positive person from others. This enables us to see if they develop infection (with or without symptoms), and keeps them from potentially spreading the virus.

  • What is Isolation?

    Isolation separates people who have a confirmed case of COVID from the rest of the campus community. Students with symptoms of COVID-19 are also isolated until testing and evaluation are completed to determine if their illness is related to COVID-19. Students in isolation may or may not feel sick. Being away from others keeps COVID-positive students from potentially infecting people in the campus community.

    Testing & Notification

  • How will I know I need to Quarantine or Isolate?

    If you are identified as a contact of someone who tested positive for COVID-19, you will receive a secure message in the Student Health portal with guidance and next steps. You will receive a text message telling you to check your Student Portal.

    Students who know they have been exposed to someone with COVID-19 should begin to self-quarantine immediately. While awaiting further guidance from the University, students should quarantine in a private bedroom, and only leave if necessary. Students who have a known exposure to COVID-19 should not attend any other face-to-face activities on campus (including classes).

  • I've had COVID within the last 90 days but just got a message to quarantine. Do I need to?

    No, but if you receive a quarantine message you must have your previous positive verified.

    If you have had a positive COVID test within the last 90 days and were asked to quarantine, call the Call Center at 336.758.7500 to verify your past result with the Student Health Service. Remain masked and away from others while awaiting verification. Once verified, you will not be required to quarantine.

    While the CDC reports that reinfection within 90 days of illness with COVID-19 is rare, students should also continue to monitor for symptoms for 14 days and seek medical evaluation as soon as possible if symptoms do develop, particularly after an exposure.

  • I went to asymptomatic testing. What do I do if I get a positive result in my Bioreference portal?

    Until students receive a call from the University Contact Tracing Team, those with positive tests should follow CDC recommendations for isolation. Stay in their room/home and away from others and wear a mask.

    Students do not need to notify the University or the Student Health Service of a positive result from asymptomatic testing unless they need medical guidance*. Appointments in the Student Health Service are not required for those with a positive test or symptoms.

    *Students who need medical advice on how to care for symptoms (if they develop) can call the Student Health Service during normal business hours for guidance or to schedule an appointment. A nurse advice line is available after hours for students who need urgent medical advice by calling the Student Health Service. Note: appointments cannot be made on the after hours line.

  • If I have an antibody test showing presence of COVID antibodies, am I exempt from asymptomatic testing and/or quarantine?

    No.

    The University does not accept antibody tests. These tests can look for a possible infection in the past, but do not reliably detect if someone is currently infected. These tests cannot be used to determine if someone is currently immune to COVID-19 and therefore this test cannot be used as an exemption from quarantine precautions after an exposure.

  • I test positive for COVID-19 at an off-campus location. What do I need to do?

    If you tested for COVID-19 off campus and received a positive result, you will need to submit those results by emailing traceshs@wfu.edu and covid-coordinator@wfu.edu with subject line “I have a positive test result.”

    Quarantine & Isolation Basics

  • How long is Quarantine/Isolation?

    Quarantine

    14 days from the date of last exposure to a COVID-positive person.

    While the CDC has offered options for a shortened duration of quarantine, they continue to endorse a full 14-day quarantine to reduce the risk of transmission of infection. In addition, the University will use this 14-day approach as one of the measures to break the chain of COVID transmission. 

    • NEW: Students can now view their anticipated release date (with their current WFU login) at go.wfu.edu/releasedate
    • The posted date was set in accordance with current medical guidance and will only be adjusted based on new medical guidance or a change in medical condition.

    Isolation

    Students who are placed in Isolation will be required to isolate for 10 days from the date of specimen collection of a positive test (for students who have never developed symptoms) or symptom onset. For release, they must also meet the following CDC criteria for release from isolation precautions:

    • at least 24 hours with no fever (without the use of fever-reducing medication like acetaminophen or ibuprofen) and
    • Other symptoms of COVID-19 are improving*
      * Loss of taste and smell may persist for weeks or months after recovery and need not delay the end of isolation​
  • Do I have to comply with a Quarantine or Isolation request?

    If a student has been asked to Quarantine or Isolate, this determination has been made by our medical professionals. This is not a situation where a student (or their family) can ask for an appeal or change the outcome. Compliance is required by the Public Health Addendum of the Student Code of Conduct that all students were required to sign.

    Students are able to submit a University quarantine/isolation housing declination request by meeting specific criteria (see next question for details).

  • How do I decline University Housing for Quarantine/Isolation?

    Students requesting to decline University quarantine/isolation housing may reside at:

    • Their permanent residence with an adult family member or guardian -or-
    • Another location under the supervision of an adult family member or guardian.  

    If you choose to quarantine/isolate in another location, that space must provide you with a private bedroom and bathroom. 


    Students requesting to decline University quarantine/isolation housing must agree to a set of expectations, including the following:

    • I will not use public transportation (planes, trains, shuttles, buses, Uber/Lyft) or shared rides with others to travel to my destination, as this would place others at risk of exposure to COVID-19.
    • I will limit stops during travel to obtain gas, food/hydration only at a drive-through, and avoid entering any public spaces. I will not stay in a location overnight on my way to my final destination.
    • I will not quarantine/isolate in housing where other members of the Wake Forest community will be residing, even if they are in quarantine or isolation status.
    • I will not visit or stay in housing locations other than the location I have specified during the time I have been instructed to remain in quarantine/isolation.
    • I will notify the individuals with whom I am to reside (including family members) of my COVID-19 status and any potential impact on them.
    • I will isolate myself from others in a shared living environment by staying in a private bedroom and using a private bathroom. I will not enter shared spaces or be in the presence of others, particularly those who are at increased risk of serious illness from COVID-19.
    • I will not return to campus prior to receiving clearance to do so from the University. 
    • I will follow any and all instructions for quarantine/isolation provided to me by the University.

    Additionally, students residing on- or off-campus who are permitted by the University to quarantine/isolate in non-Wake Forest designated isolation/quarantine spaces are expected to follow the guidelines from the CDC instructions for quarantine or isolation to reduce the risk of transmission to others. ​


    • If you are able to meet these expectations/criteria, please submit a declination request at go.wfu.edu/sp21declination and await follow-up from the COVID-19 Office.

    Please note: students should not leave the campus area until they receive written approval of your request from the University. Failure to follow this process and/or the expectations outlined may result in a referral to the University’s Student Conduct process. 

     

  • I've received both doses of the COVID vaccine. Do I have to quarantine or isolate if I receive a message saying I tested positive or was exposed?

    Students who have been vaccinated will have antibodies, but we are not testing antibodies. We are testing for the virus. If a vaccinated student tests positive for COVID-19, that student will be required to comply with the same isolation requirements as unvaccinated students.

    The University is, however, making an adjustment to quarantine requirements for students who have been vaccinated. Specifically, if a student has received both doses of a COVID-19 vaccine and is later identified as a close contact due to contact tracing, the vaccinated student will not be required to quarantine if the student is asymptomatic. If the vaccinated student begins experiencing symptoms of COVID-19, they should immediately contact the SHS.

  • Class attendance

    You will not be able to attend in person classes during quarantine or isolation; you may only participate in online learning. Student Health Service will send an email to students notifying of their restriction from attending in person classes; it is the student’s responsibility to communicate with their faculty members to inform of their absence and work with them on completing assignments.

  • Students Going Home

    It’s complicated. If you are feeling well, not currently in (or are told you are likely to be in) quarantine or isolation, and your classes are online, you could go home. If you are in quarantine or isolation (or have reason to believe you will soon get that call), you can’t go home until you fill out the declination form to be approved by public health to safely travel. And if you have face-to-face classes, you’d need to work with your faculty member, as course modalities can’t just be flipped like a switch. Attendance, if you are well, actually matters and will make a difference in your engagement and wellbeing.

    We continue to have no evidence of classroom transmission; our standard operating procedures, including masking and social distancing, have proven very effective in allowing us to continue in-person classes safely. In-person classes actually support students in this challenging time because they provide an outlet for student activity outside their room in a time when other options have been suspended or are limited. Attending class means fewer disruptions to students at a time when much has been disrupted; they are a source of normalcy and contact.

    Students Changing to Remote Residency: If students decide they are leaving campus/town for the semester, they must change to remote residency, informing Residence Life and Housing and the Office of Academic Advising.

  • What is the process for getting released from quarantine or isolation?
    • You will receive a secure message in your Student Health Portal on the morning you are due to be released. While this could be a different day than you originally anticipated or were told, Student Health Service will inform you when your quarantine period is over. 
    • Once you agree to and sign the Isolation or Quarantine Release Form in that message, an automated email will go to the Student Health Service, as well as to our COVID Housing Team when applicable. 
    • Students at the hotels who complete their Release Form may check out of the hotel beginning at 10:15 a.m. 

    If you do not receive a form that morning, your quarantine or isolation is not over and you must remain in quarantine or isolation until you receive that form.


    • NEW: Students can now view their anticipated release date (with their current WFU login) at go.wfu.edu/releasedate
    • The posted date was set in accordance with current medical guidance and will only be adjusted based on new medical guidance or a change in medical condition.
  • Parent/Family Contact

    We want parents/families know that if your student has been asked to quarantine, this determination has been made by medical professionals who are versed in the public health guidance related to COVID-19. Your students must comply with the request to quarantine. This is not a situation where the student (or their families) can ask for an appeal or change the outcome. Complying with quarantine is required by the Public Health Addendum of the Student Code of Conduct that all students were required to sign.

    Due to the scope of the work our teams are facing, we do not have the ability for back-and-forth conversations about why a student has been asked to quarantine. We need you to trust us that our medical professionals determine when quarantine needs to happen, and these decisions and protocols are based on guidelines from the CDC and NC Department of Health and Human Services and our infectious disease consultants for college settings. Please understand that these decisions are made to try and protect the health of the campus community as a whole, and to increase our chances of having our students on campus – as they and you want them to be – until the end of the semester. As always, we encourage you to direct questions to the Call Center (336-758-7500, M-F 10 am-5 pm EST).

    Should your parent or guardian want to speak with a member of the University for support or more information about your care, they can contact Adam Goldstein, Dean of Students, at arg@wfu.edu.


Quarantine Information

  • Length of Quarantine

    In consultation with our infectious disease and public health experts, the University has determined the length of quarantine-in-place will be 14 days from the date of last exposure to a COVID-positive person. While the CDC has offered options for a shortened duration of quarantine, they continue to endorse a full 14-day quarantine to reduce the risk of transmission of infection. In addition, the University will use this 14-day approach as one of the measures to break the chain of COVID transmission. 

    • NEW: Students can now view their anticipated release date (with their current WFU login) at go.wfu.edu/releasedate
    • The posted date was set in accordance with current medical guidance and will only be adjusted based on new medical guidance or a change in medical condition.
  • Going Home to Quarantine

    Students who are quarantining on campus have the opportunity to decline University housing; this is referred to as the “declination process,” and there is a declination form they need to complete. University staff will review their request to ensure the student can safely travel and will issue approval/denial. Note that students cannot leave until their declination request is approved in writing. Failure to follow this process (and/or the expectations outlined in the declination process) may result in a referral to the University’s Student Conduct process.

    Any students who are quarantining/isolating at their off-campus residence and want to return to their permanent address/approved location under the supervision of a parent or guardian must also follow the declination process outlined above.

  • Quarantine Guidelines Students Completing Quarantine on Campus

    For students who are comleting

    • Quarantine in their designated private bedroom, only leaving to utilize shared restrooms (where applicable). 
    • Not enter common spaces when others are present, even if those individuals are also in quarantine.
    • Wear a mask and wash hands when leaving their bedroom to access a bathroom
    • Not leave their room to get food from University dining or attend any other face-to-face activities.
    • Not attend any blended or mask-to-mask classes.
    • Submit the Meal Delivery Preference Form (located in your temporary assignment email) to receive or decline meal delivery.
    • Not order external food delivery (DoorDash, Grubhub, etc.) that would require you to leave your living unit to pick-up food and could put others at risk. 
      • You may use Grubhub for Deacon Dining grocery delivery. Info located here.
    • Students must complete their daily symptom screening in SneezSafe. If you begin to develop symptoms or feel ill, you should contact the Student Health Service at 336-758-5218.

    SHS Guidelines for Quarantine

  • Reporting to Asymptomatic Testing while in Quarantine

    If you are in quarantine-in-place (either on or off-campus) and do not feel sick or have symptoms, you should still report to asymptomatic testing each week while we are in surge testing.

    Students in quarantine at WFU hotels do not need to report to testing.

  • On Campus Meal Delivery

    Meals will be delivered to quarantining students to their residence hall. Students should not leave their room to get food at University dining locations.

    Students should complete the Meal Delivery Preference Form (link in your Temporary Assignment email from Residence Life and Housing) even if you wish to decline meals. This form will be sent to you via your WFU email.

    • For assistance in placing your meal request or for questions related to meals please call 336.769.6446.
    • Meals are provided to you three times a day: between 8:30-9:30 a.m.; 12:30-1:30 p.m., and 5:30-6:30 p.m. unless otherwise requested or declined in your Meal Delivery Preference Form.
    • All meals delivered by Harvest Table will be deducted from your meal plan balance or charged to your student account at the rate of $10.16 per meal if you do not have a meal plan.
    • You also have the option to use grocery delivery available here (review the Grubhub Grocery Delivery tab towards the bottom)
    • If in quarantine status, students may NOT utilize services such as DoorDash, GrubHub, etc. that would require them to pick up food from a driver
  • On Campus Laundry & Trash
    • TRASH – Place your trash in a sealed bag outside of your room. Trash pick up is available outside your door by 10 a.m. and 2 p.m. Anything outside your room door will be collected and disposed of at these times.
    • Please be sure to use the bags provided to you to collect all trash items for these pick-up windows. If at any point you run out of the bags provided to you while in quarantine, email housing@wfu.edu and we will provide you more within 24 hours.
    • LAUNDRY – Wake Wash (laundry) is available free of charge. Pick up is Tuesday and drop off is Thursday. Please place the provided laundry bag outside your room door by 12 pm on Tuesdays for pick up.
  • Mail & Packages
    • Students will continue to be notified by Mail Services when they have received a package. Once notified, students that are in quarantine or isolation can email Mail Services at silvermm@wfu.edu to request to have their package(s) delivered to their residence hall or hotel.
    • Packages will only be delivered Monday – Friday during the lunch hour
    • PO Box mail will not be delivered, unless requested
  • Off Campus Students

    Meals

    Meal delivery from campus is not available to students who live off-campus. If you are at an off-campus residence, you are encouraged to order meal delivery from services such as DoorDash, GrubHub, etc. 

    If you have a healthy friend, they can pick up food for you from campus dining locations by bringing your NAME and STUDENT ID number (not your physical ID card).

    Testing

    If you are in quarantine-in-place (either on or off-campus) and do not feel sick or have symptoms, you should still report to asymptomatic testing each week while we are in surge testing. If you have symptoms but have not yet been tested, call the Faculty/Staff Clinic at 743.223.4217 or Student Health Service for an appointment. 

  • End of Quarantine (Release)
    • You will receive a secure message in your Student Health Portal on the morning you are due to be released. While this could be a different day than you originally anticipated or were told, Student Health Service will inform you when your quarantine period is over. 
    • Once you agree to and sign the Isolation or Quarantine Release Form in that message, an automated email will go to the Student Health Service, as well as to our COVID Housing Team when applicable. 
    • Students at the hotels who complete their Release Form may check out of the hotel beginning at 10:15 a.m. 

    • NEW: Students can now view their anticipated release date (with their current WFU login) at go.wfu.edu/releasedate
    • The posted date was set in accordance with current medical guidance and will only be adjusted based on new medical guidance or a change in medical condition.
  • Post-Quarantine Guidelines

    Students returning to campus need to continue important public health practices to keep our communities safe:

    • Stay close to home: each student in a residence is allowed one guest. Guests must also have a current University-sponsored room assignment.
    • Six feet first: social distancing applies in all residential areas, including student rooms.
    • Masks on inside: Approved face coverings must be worn when outside of your room and in the presence of suitemates, apartment-mates, or others in your hall.

    Avoid Getting Sick

    • Avoid large social gatherings.
    • Avoid poorly ventilated spaces.
    • Wash your hands often and thoroughly with soap and warm water (if not available, using a hand sanitizer with at least
      60% alcohol can be an alternative.)
    • Cover your nose and mouth when you cough or sneeze.
    • Avoid touching your face.
    • Clean and disinfect high-touch surfaces like counters, chairs, handrails, phones, faucets, etc.

    RLH current guidelines

    Click to view larger


Isolation Information

They will be contacted by University staff to confirm their travel arrangements to the hotel and their expected arrival time; students without cars can be shuttled to the hotel. Please honor this timeline as it is important to limit potential transmission to others.

After the call, go directly to your residence to pack. DO NOT stop anywhere as you return to your residency and continue to wear your face mask. If it is determined that you stopped anywhere along the way, to either pick something up or speak with someone, student conduct may become involved.

  • Guidelines for Students in Isolation

    Students must complete their daily symptom screening in SneezSafe and answer calls from the University staff to discuss their symptoms. Please monitor your temperature daily and have this data available for the staff member that contacts you.

    If a student feels they need medical treatment, they should call Student Health Service at 336.758.5218. If a medical emergency, they should call 911. Red flag symptoms include: trouble breathing, chest pain or pressure that does not go away, confusion, inability to keep fluids down, lethargy or not able to wake up, and/or bluish lips or face.

    Students also must comply with contact tracing (identifying people they have had close contact with).

    Close contact includes:

    • You were within 6 feet of someone for a total of 15 minutes or more in a 24 hour period (this could mean three times of 5 minutes or longer for example)
    • People in your home
    • You had direct physical contact with the person (hugged or kissed them)
    • You shared eating or drinking utensils
    • You sneezed, coughed, or somehow got respiratory droplets on them

    During your time in isolation, you must remain in your room. You cannot leave this space for any reason other than medical or emergency needs such as a fire alarm (masks and social distancing are required).

    Students may not visit other students’ rooms (or have visitors in their room), be in the hallways, or keep their room doors open. It is critical that we protect others from potential COVID infection. If you have to meet with medical or health care providers, please keep a log of those who come in contact with you while you are in isolation.

    SHS Guidelines for Isolation

  • What should students bring to the hotel?
    • Enough clothing for at least a week, including loungewear and/or pajamas
    • Toiletries (glasses, contacts, soap, toothpaste, toothbrush, comb/brush, feminine hygiene, etc.)
    • Textbooks, notes, and items needed to complete coursework
    • Laptop and charger
    • Phone and charger
    • Prescription medicines
    • Over the counter medications (pain/fever reliever, cold/cough, etc.)
    • Thermometer
    • Snacks and non-perishable food
    • Reusable water bottle
    • Coat, jacket, or umbrella (only for students in Quarantine who can take advantage of outdoor time)
    • Blanket or comfort item

    Please note that students have to take everything in one trip – they cannot return to their room after they get to the hotel. Staff cannot help students move or carry items, or go back to the residence halls for forgotten items, so it is important to have everything the first time.

    It would be helpful for students to have a bag pre-packed with as many of these items as possible so they are ready to go if needed. What we have found is that students can be overwhelmed when they get the notice that they have to Quarantine or Isolate, and it is hard to think clearly to pack.

  • What do students most often forget to bring to the hotel?

    Textbooks, chargers and power cords, over the counter medicines (like fever reliever, cough and cold medicine, etc.), feminine hygiene products, and other toiletries.

  • Staff Contact

    All students in isolation will receive a daily call from a Wake Forest staff member and medical care from Student Health Service.

    Students in isolation can email getwell@wfu.edu if they have a need or contact Student Health Service at traceshs@wfu.edu or at 336.758.5218.

  • Mail & Packages
    • Students will continue to be notified by Mail Services when they have received a package. Once notified, students that are in quarantine or isolation can email Mail Services at silvermm@wfu.edu to request to have their package(s) delivered to their residence hall or hotel.
    • Packages will only be delivered Monday – Friday during the lunch hour
    • PO Box mail will not be delivered, unless requested
  • End of Isolation (Release)
    • You will receive a secure message in your Student Health Portal on the morning you are due to be released. While this could be a different day than you originally anticipated or were told, Student Health Service will inform you when your isolation period is over.
    • Once you agree to and sign the Isolation Release Form in that message, an automated email will go to the Student Health Service, as well as to our COVID Housing Team when applicable.
    • Students at the hotels who complete their Release Form may check out of the hotel beginning at 10:15 a.m.
    • If you do not receive a form that morning, your isolation is not over and you must remain in isolation until you receive that form.

    • NEW: Students can now view their anticipated release date (with their current WFU login) at go.wfu.edu/releasedate
    • The posted date was set in accordance with current medical guidance and will only be adjusted based on new medical guidance or a change in medical condition.
  • Post-Isolation Guidelines

    Students returning to campus need to continue important public health practices to keep our communities safe:

    • Stay close to home: each student in a residence is allowed one guest. Guests must also have a current University-sponsored room assignment.
    • Six feet first: social distancing applies in all residential areas, including student rooms.
    • Masks on inside: Approved face coverings must be worn when outside of your room and in the presence of suitemates, apartment-mates, or others in your hall.

    Reinfection

    Having had COVID beforehand does not mean you can’t get it again. Learn more from the CDC at go.wfu.edu/reinfection.

    Avoid Getting Sick

    • Avoid large social gatherings.
    • Avoid poorly ventilated spaces.
    • Wash your hands often and thoroughly with soap and warm water (if not available, using a hand sanitizer with at least
      60% alcohol can be an alternative.)
    • Cover your nose and mouth when you cough or sneeze.
    • Avoid touching your face.
    • Clean and disinfect high-touch surfaces like counters, chairs, handrails, phones, faucets, etc.

    RLH current guidelines

    Click to view larger

    Hotel Logistics

  • Meals & Food Delivery

    After you arrive at the hotel, you will complete a Meal Delivery Request Form. This allows you to choose if you want to receive breakfast, lunch, and/or dinner, and enables you to specify food allergies or dietary restrictions. If changes need to be made, contact Deacon Dining at 336-758-3081.

    Deacon Dining will bring food to your quarantine or isolation room. One (1) Meal Swipe will be charged to your meal plan per delivered meal. Meals will be left outside your door to limit person-to-person contact. If you are missing silverware, please call the front desk.

    Typical WFU Meal Delivery times
    Breakfast: 8-9 am
    Lunch: 12-1 pm
    Dinner: 5-6 pm

    There is also an option to use WFU Harvest Table grocery delivery service via Grub Hub (steps listed in the question/answer below), which includes many items found in our convenience stores around campus such as personal hygiene items, snacks, fruit, and many others. Items from the Grocery Delivery program can be paid for using deacon dollars, food dollars, or credit card.

    You may also order from other food delivery services such as Instacart, Grubhub, etc. (prepaid orders only, delivered from 10 a.m.-9 p.m.). The order MUST include your name and your room number at the hotel. Please note: food left outside of your room for hours will be thrown away.

  • Ordering Deacon Dining grocery delivery from Grubhub
    • Log into the Grubhub app with your WFU email 24 hours in advance of your desired delivery time
    • Choose Delivery
    • Choose 336 Market
    • Select 15 or more items to be delivered to you
    • Your driver will contact you in advance of your delivery to confirm time of delivery
    • Delivery times: 10 a.m. – noon; 2-4 p.m.; 6-7 p.m.
  • Laundry and Trash

    Complimentary laundry service is available through Wake Wash. Pick up is Tuesday and drop off is Thursday. Please utilize the in-room laundry bag and place it outside your door by 9 pm on Monday evenings. For assistance with laundering, please email housing@wfu.edu.

    Trash bags should be placed outside your door before 10 am, 2 pm, or 8 pm daily for removal.

  • WFU Staff at the Hotel

    There are WFU staff physically present at the hotel each day; our COVID Housing Team is present in person between 10 am and 10 pm. Hotel staff is also onsite for various hours to assist with students’ needs. The Wake Forest University Police Department has a security officer on-site 24/7.

  • Contacting the Front Desk

    Students are given the phone number and email address upon arrival. We don’t give that number out because we want students – not friends or family members – to contact staff at the hotel, because we need to attend to student needs first. Families can always contact their student directly via their cell phone, call the Call Center (336.758.7500 M-F 10 am-2 pm Eastern), or email getwell@wfu.edu if the Call Center is closed.

  • Mail & Packages at the Hotel

    Mail sent to the student’s WFU Post Office box will remain there until the student concludes their time at the hotel. Care Packages, Amazon deliveries, etc. that the student needs at the hotel may be sent directly to their hotel. Students are given these addresses as a part of their check-in process; please indicate the student’s hotel room number on the package. NOTE: please limit deliveries to essentials needed at the hotel.

  • Fire Alarm Procedure

    In the event of a fire alarm, you must:

    • Put on a surgical mask before exiting their bedroom.
    • Maintain a minimum distance of 6 feet from others and the greatest distance possible when able.
    • Avoid touching commonly used surfaces.
    • Students should not utilize community elevators upon entry/exit of the building.
  • Technology

    If you are having trouble with Wake Forest University technology, call 336.758.4357 or email help@wfu.edu or submit a ticket online.

    • If you are in our partner hotel: the television in your room is equipped with an HDMI port that you can connect to your device with (you must use your own HDMI cable as they are not provided).
    • If you have any issues connecting your devices to the network, contact the Front Desk.
    • The wifi network is now consistent across all devices.
  • Amenities/Extras
    • Student stays are enhanced with day one welcome supplies
    • Regular gift bags include snacks, microwave popcorn, notes of encouragement from staff, puzzles, etc.
    • Daily snack and late night munchie bags are delivered around 6 pm
    • Return shuttle at the conclusion of the stay in quarantine is provided on demand to accommodate checking out and returning ‘home’ to the residence hall

Academic support

Students can get virtual support from a variety of campus offices:

Visit keeplearning.wfu.edu for guidance and tips on virtual learning.

Thrive logoWellbeing support

Being in quarantine or isolation can be stressful or cause anxiety. Everyone reacts differently to stressful situations. Dealing with COVID-19 can be especially stressful because of the unknowns and frequent news coverage. Take breaks from watching, reading or listening to news stories, including social media. Those with pre-existing mental health conditions should continue their treatment and be aware of new or worsening symptoms.

If in either isolation or quarantine, you can always email the Wellbeing Support Outreach team at wakewell@nullwfu.edu with any non-emergency related wellbeing questions or concerns.

  • Thrive Remotely

    Check out Thrive Remotely at go.wfu.edu/thriveremotely for a hub of wellbeing resources to support and engage you virtually.

  • Wellbeing Support Request

    If in either isolation or quarantine, and you would like outreach support for your overall wellbeing, complete the Isolation and Quarantine Wellbeing Support Request Form. You will receive one email from the Wellbeing Support Outreach team with support options and 2 phone calls from a member of our Wellbeing team. The first call will be within approximately 24 hours of receipt of your form and the second within 72 hours of receipt. There are two calls to accommodate evolving needs after you’ve had some time to settle into a new and temporary living arrangement.

  • Weekly Livestream

    Students in either isolation or quarantine can join a weekly Stress Relief and Stretching Livestream on Thursdays at 5:15 p.m. Email wakewell@wfu.edu for details to access the livestream.

  • 1:1 Wellbeing Coach Session

    If in either isolation or quarantine, sign up for a 30 minute 1-1 session with a Wellbeing coach in advance or day of. Times vary by day: Mondays (12-2pm) Tuesdays (4-6pm) Wednesdays (12-2pm) Thursdays (1-2:30pm) and Fridays (10am-12pm).

    • Sign up here: Wellbeing Coaching
    • A Wellbeing coach will be on-site at each hotel once a week during Sun, Stretch, and Move for drop-ins. Monday at BWP, Thursday at Hawthorne Inn.
  • University Counseling Center

    UCC logo

    To make an appointment with the University Counseling Center, call 336.758.5273 and leave a message with your name and contact information. We will return your call to schedule.

Look Up Your Anticipated Release Date

Important contacts for students

  • Student Health Service*: 336.758.5218
  • University Police*: 336.758.5591
  • University Counseling Center*: 336.758.5273
  • Office of the Chaplain*: 336.758.5210
  • Office of Residence Life and Housing: 336.758.5185
  • Deacon Dining: 336.758.5607
  • Office of Academic Advising: 336.758.3320
  • Dean of the College: 336.758.5311
  • Anticipated Q&I Release Date: go.wfu.edu/releasedate
  • Mental Health & Wellbeing Resources

*indicates 24-hour availability by phone

Resources for Families

*Call Center operations may be impacted by winter weather. See After Hours Help page for emergencies.